Scoping, strategy, and stakeholder alignment on a system that grew bigger than anyone expected

How do you create components that serve dozens of departments, without making everyone feel like they're wearing the same outfit?

What happens when we handed a pile of user research to AI, and what we still had to figure out ourselves.

When they don’t realize it, of course.

Running a campus-wide research study for 2,020 people, and then trying to let AI do the analysis.

Unexpected happiness in the Opus application.

In a sea of Word Docs, be a comic strip.

Standard formats couldn't capture how random digital transformation can be.